SPA HIVE

Water Boarding Vs. Vichy Shower

Episode Summary

Join Julie Pankey in the Spa Hive for a trip down memory lane as she recounts her hilarious and unforgettable first spa experience. From unexpected water treatments to disposable underwear, get ready to laugh and learn in this episode!

Episode Notes

Julie's TOP THREE Takeaways from this episode: 

1. Communication is key, you can never over-communicate especially to a new guest. 
2. Encourage feedback - nothing worse than not knowing where you can improve. 
3. The need for continuous improvement - always keep your skills fresh and new, and encourage and require ongoing education for your staff.