Get ready for some valuable life lessons in this week's episode of the Spa Hive podcast! Tune in as I share a memorable encounter with a demanding guest and the unexpected twists and turns that ensued.
In this week's episode of the SpaHive podcast, join me for a trip down memory lane as I recount a particularly memorable encounter with a demanding guest from my early days in the industry. From flinging water cups to kneeling apologies, it's a story filled with valuable lessons learned (and not learned!). Tune in to hear how I navigated the situation, stood my ground, and ultimately emerged with a newfound understanding of service versus servitude. Plus, stick around for some juicy insights on leadership and guest interactions that you won't want to miss!