Want to know the secret to avoiding guest complaints? Join us as we dive into the importance of clear communication and setting expectations in the spa industry. Discover how effective leadership can transform your team's success!
Julie’s TOP Three Takeaways
Communication is Key: Dive into how effective communication with clients, team members, and even yourself can be the magic wand to prevent complaints and foster harmony.
Facing Challenges Head-On: Learn from real-life stories about navigating tricky situations, like dealing with team resistance or managing high-profile clients, and how open dialogue can turn things around.
Leadership Lessons: Get insights into the transition from being a provider to a manager, including the bumps along the way and the importance of building trust and respect within your team.