In our Friday Quick Win Tips and Tricks Series Julie will share the best tips and tricks from her 28+ years in the spa, hospitality and wellness industry. Not to mention, she keeps learning every day and so should you!
These Quick Wins are designed to be short bursts of impactful, inspirational and sometimes thought provoking information with real takeaways you can easily integrate into your life and business.
This Weeks Quick Win - I am going to share with you two free tools that can help you transform your business. The Daily Stand Up and Quarterly One-On-Ones.
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Welcome to the SpaHive Friday quick tips series. You give me 10 minutes of your time and I'll give you quick wins that are designed to make an. Impact in your business and your life. Let's dig into real tools, proven to work and pitfalls to avoid. Hey guys, it's Julie Pankey. Happy Friday. I'm so excited to share with you another quick win Friday, but today I want to talk about.
[00:00:44] Under utilized spa management tools. So a lot of times I talked to spa managers or spa owners that are trying to inspire their team and get them going in the same direction, the direction that everyone wins. They win. The spout wins, the customers win. And so I wanted to share with you what I consider my top two underutilized spot management tools.
[00:01:19] The first one is the power of. The daily standup. So there's so many tools out there for a spa owners, directors, and managers, some make your life easier. Some provide ways to market more effectively. Most of them cost some money, but I want to discuss the two. Tools that you can use that will cost you nothing and could positively impact your bottom line.
[00:01:59] So the first one is the power of the daily up. If you've never run a standup meeting, don't frat often we hear the word meeting and we think that we have to come up with an hour of content. That hour of content turns into a 90 to 120 minute meeting. And everyone knows that there is just not time for that.
[00:02:30] A standup meeting is an entirely different type of meeting. It's more about information transfer that should take no more than five to 10 minutes and should answer these five questions. Who, what, when, where and why, when these five questions are answered on a daily basis, it creates a feeling and knowing of transparency in your business.
[00:03:05] Here's one sample format of many. I mean, we can outline it in so many different ways. If you've been in business for more than a year, start your standup off by giving your year over year numbers. Next handed off to your team. Start going around this circle of employees. And each one tells what they're gonna do to make today.
[00:03:32] So this is your when to make today a better day than this time. Last year. Next hit the basics. What VIP guests you have coming in, what the day looks like. Are there groups come in? What are some scheduling needs that you need to address? Now's a great time. And then talking about as a team, how are you going to reach today's goals?
[00:04:04] Because I know we've talked about goals and I'm sure that you have set goals. So today, what is your retail goal and how are you going to achieve it? How does each person play a part in achieving this goal? And what's today's overall revenue goal, and same thing. How are we going to achieve it? Stand up meetings.
[00:04:31] Can boost productivity, make your team feel like they're heard. And it also helps to create a space where they hold themselves accountable, not just you holding them accountable. But them holding themselves accountable and holding their teammates accountable. It's important to start these meetings off with the awareness that this can create a perspective of micromanagement, but if you frame it properly from the beginning, Your team should automatically feel at ease and like they control these stand-up meetings.
[00:05:14] As much as you, the manager does. Remember, always keep it sweet short and to the point, no one wants to waste time, but communication is the foundation of a successful business. So I encourage you to. Create that new world of communicating with your team setting goals, for them helping them be successful and achieving them and starting each day on a positive point, or everybody is working in that same direction.
[00:05:55] The whole ship is going one way, not floating downstream and the other free tool. That I think is underutilized as a manager of spot owner is your monthly one-on-one. So again, these tips really, really circle around communication. I don't think it would come as a big surprise to you to know that employees often dread.
[00:06:26] There are monthly one-on-one meetings. If you've been practicing the monthly stand up, though, it will give you plenty to talk about with each employee. One-on-one a great way to approach this is to again, put the ball in their court. I love a one-on-one your quarterly. One-on-one where your employee talks about 60% of the time.
[00:06:53] Not you, the owner. Director or manager talking 60% of the time. So talking about how do you feel you've done this month? Is there anything I can do to make you feel more supported? What steps have you made in your professional development? I think you would be surprised to hear the feedback that most employees give themselves.
[00:07:18] They're oftentimes too hard on themselves, probably harder than you could ever be on them. So when you go back and give them your own feedback, it often softens any constructive criticism you have to give, because they've already criticized themselves. Remember to take notes during your daily standup meetings.
[00:07:43] So you can reference them during your quarterly one-on-ones. The bottom line is that your employees will be more invested in helping you grow your business. If you have an open communication style. So both of these tips go back to me and encouraging you to have an open line of communication with every single staff member, being sure to communicate your overall goals for the year.
[00:08:20] Overall retail goals broken down to monthly, weekly, and daily goals, as well as during your one on ones, getting to know your employees, what they Excel at, where they want to be in three, five, 10 years and taking a real. Active role in helping them not only achieve their goals and their success, but giving them the tools so that they can fulfill your standards and help you reach your goals and your spa's success.
[00:09:01] So our daily stand up and our quarterly one-on-ones fall into my favorite category of. Openly communicating with your team. I promise at first, some of these things may seem okay. Daunting. And it's an extra meeting that you don't feel like you have time for. And no one likes to sit through a one-on-one meeting, but trust me, once you start making these a daily habit.
[00:09:35] And a quarterly habit have fun doing it, have fun cheering each other on with your daily, weekly, and monthly goals and have fun getting to know your team and what makes them tick on your one-on-one meetings. I, Garrett T this will help you not only grow your business, but help you create a team. That has your back.
[00:10:05] That is all working in the same direction and sees themself as a, we. Not just as an I next week on quick tips Friday, we're going to launch a five tips for getting your team to sell more retail series. So stay tuned. Join us next Friday. And learn my top five tips to get your team, to sell more, to encourage your clients to buy more and boost your bottom line revenue through retail sales.
[00:10:41] See you next Friday. Thanks for joining us today. Be sure to check out our new episodes each Monday and our quick tips series every Friday. In the meantime, if you'd like to connect with us, join our free online spark community. Head on over to Facebook search spa hive, professional community, and join me our spa board and over 500 other spa wellness.
[00:11:12] And. Professionals there.